Privacy policy

The National Online STI Testing Service, gettestednz.org.nz, is managed Sexual Wellbeing Aotearoa.This Privacy Policy tells you how we collect, use, and share your information received through this website.

We will only deal with your personal and health information in accordance with the New Zealand legislation Privacy Act, the Health Information Privacy Code, and this Privacy Policy.

We may amend this Privacy Policy at any time and for any reason without notice. This Privacy Policy only relates to this website and the National Online STI Testing Service. We are not responsible for the privacy statements or policies or other content on websites linked to or from this website.

We do not collect personal or health information about you if you only browse this website. We analyse non-identifiable website traffic data to improve our website and services.  

If you request a test, we will collect information about you so that we can provide the services you’ve requested. This may include your name, date of birth, NHI (National Health Index number), address, and contact details. This information helps us to correctly identify you and to contact you as necessary.

We may collect personal and health information that you choose to give to us while using this website. For example, you may voluntarily disclose information by: 

• using the request a test widget 
• using live web chat 
• submitting the contact form 
• submitting the feedback form 
• sharing your location to receive location-specific information i.e. health services available in your area 
• calling and providing us with your information
• emailing and providing us with your information.

Information you share with us is confidential. We must follow the rules set out in the Privacy Act and the Health Information Privacy Code.  

We collect your personal and health information so we can:

• Provide the services or information that you have requested 
• With your permission, refer you to another service provider (we may pass relevant information on to that provider as part of the referral) 
• Undertake customer service activities, such as responding to any feedback or complaints you may have 
• Comply with the requirements of Health New Zealand | Te Whatu Ora who funds the National Online STI Testing Service. 
• Comply with relevant laws and regulations

How much information you share with us is up to you. However not sharing some details may mean it is difficult for us to provide you with the services or information you require.

We respect and protect the privacy and confidentiality of your personal and health information. We will not share your information unless you ask us to, or we are required to do so by law. 

With your permission, we may communicate with appropriate health practitioners to ensure you receive the health services to which you are entitled, such as linking you to other health providers and arranging tests if necessary. 

If you use the website to request a test, you will automatically become a client of Sexual Wellbeing Aotearoa. Your information will be shared with third-party providers to enable us to deliver the service – but your personal information will not be stored by them. 

We provide non-identifiable information to Health New Zealand | Te Whatu Ora, who fund the National Online STI Testing Service. 

Research may be undertaken on non-identifiable information (we do not disclose personal information that can identify you). 

We will not disclose your personal and health information to other organisations without your consent, unless required or allowed by law.

We use cookies to learn more about the way you use our website and to help us improve your experience of using our website. A cookie is a piece of information that our web server may send to your device when you visit our website. The cookie is stored on your device, but does not identify you. 

You are able to access and use our website with cookies disabled in your browser settings, however, this may affect your ability to use some of the features on our website.

When you contact us, we may monitor or record communications for quality assurance purposes and to protect the health and safety of our staff.

Security of information is important to us, and we take all reasonable precautions to protect your personal and health information from misuse, loss, unauthorised access, modification or disclosure. Your information is stored securely in accordance with the rules set out in the Privacy Act and the Health Information Privacy Code.

You can ask us to give you any information that we hold about you and to make any correction to that information. We will need to positively identify who you are before any personal and health information can be released. 

To make a request please contact our privacy officer at quality@gettestednz.org.nz